Everything you need to know about our hotline, spare parts, repairs, servicing & training
Is one of your rotary lobe pumps no longer running at full power? Here's how to replace the lobes yourself! Have you got a RotaCut that's no longer reliable? Here's how to recalibrate the cutting blade or replace the cutter in just a few simple steps. Has your dribble hose lost its accuracy? That won't happen with us, as our precision distributors catch all the foreign matter before it can even get to the hoses. Vogelsang products are incredibly easy to maintain – a huge advantage in your factory, biogas plant, train station or field. After all, time is money – and you can save plenty of both by resolving interruptions yourself! If you are unable to solve the problems yourself, our full-coverage service network can offer quick assistance. Other manufacturers simply turn up and drop off their products, but Vogelsang won't leave you in the lurch once you've made your purchase. We provide online and telephone assistance for spare parts orders, repairs, servicing and returns. We're also more than happy to pass on our specialist knowledge in our training courses. Vogelsang's Service team stands for fast solutions, simple processor and complete focus on our customers – every day. Dive into our world!
Get in touch with us!
Short routes, fast processes
Do you have a problem that requires a quick solution? We'd love to help! You can contact our Technical Service team via phone, email or our online form. On the same page, you can find our opening hours and all the information you need for our emergency service.
Customer support tailored to your knees
How do I contact Vogelsang Service? How much will it cost me? Is there an emergency service I can contact outside of normal opening hours, on weekends and on public holidays? For the answers to these questions and many more besides, please visit our Service Hotline page (Link). There you will find all our important phone and fax numbers, our contact form, our opening hours and details on our costs. Our FAQs provide answers to all the most common questions asked by our customers, e.g. inquiries relating to how to visit us and where to find our manuals. Our Customer Support team will be happy to help you if you have any questions relating to Vogelsang service. Get in touch with us!
How can I order spare parts? Can you deliver spare parts on the weekend? Can I repair my machine myself? For the answers to these questions and many more besides, please visit our Spare parts page (Link). We will tell everything you need to know about spare parts orders and deliveries. We will also explain to you how your spare parts can be installed: do it yourself, arrange training for your staff, or simply leave it to our Vogelsang technicians. Always place your trust in original Vogelsang spare parts.
Repairs & servicing
How do I get my machine repaired? How much will it cost me? How often does my machine require maintenance? For the answers to these questions and many more besides, please visit our Repairs & servicing page. There you will find all the most important information on repairs & servicing for our products. Send them off to our plant or arrange for us to come to your production site – whatever suits you best. We will show you the service support points we have set up all over Germany and explain why the Vogelsang maintenance agreement might be the best option for you.
Training for customers
Can I arrange a training course for myself or my employees? How long does a training course last? How much will it cost me? For the answers to these questions and many more besides, please visit our Training for customers page (Link). We will show you everything you need to know about the different topics and what special advantages you can gain from Vogelsang training courses. Choose the best solution for your needs: You can come to our facilities or arrange for us to visit you so that we can demonstrate on your own units. Alternatively, you can also watch our video tutorials from the comfort of your sofa. For FAQs and information on our upcoming training sessions, click on the button below.